Careers

Position: Brand Specialist

Full-Time

Location: JN Group

Position Summary: The Brand Specialist is directly responsible for selling new and used vehicles at dealership gross profit, volume, and customer satisfaction standards. The Brand Specialist is expected to uphold the highest ethical and professional standards.The Brand Specialist is also
responsible for,
• Sell a minimum number of vehicles, based on goals and objectives defined by the sales manager.
• Determine each customer’s vehicle needs by asking questions and listening intently, responding to inquiries in a timely fashion and answering inquiries on available stock and product information.
• Treat every individual calling or visiting as a buyer.
• Demonstrate knowledge of how to stay off price and focus on value.
• Know and understand equity and values, and be able to explain depreciation to the customer.
• Exhibit knowledge of how to overcome objections and close the sale.
• Keep abreast of incoming vehicle inventory and test drive them to increase familiarity.
• Understand the terminology of the automobile business and keep abreast of technological changes in the product.
• Follow up on a consistent basis to make sure prospects are sufficiently informed of our inventory, sservices and current offers.
• Schedule appointments with interested buyers for test drives and delivery of vehicles.
• Demonstrate working knowledge of leasing and financing.
• Disclose terms of sales with consumers and reviewing sales with dealership management.
• Prepare sold vehicles for customer delivery prior to customer arrival, ensuring that the customer

Minimum Requirements:
• Must have a High school diploma or general education degree (GED) equivalent.
• Must have exceptional customer service and strong communication, verbal and written, skills in order to work most effectively with customers on the phone or email communications.
• Must have one (1) year experience in sales or front-line customer service position or automotive dealership client-facing position.
• Must be Internet savvy, have proficient computer skills. A working knowledge of the following applications, but not limited to:
• ADP
• CRM web based programs
• Microsoft Office – Word and Excel * Able to meet deadlines, process all work accurately and respond to changing priorities.
• Must have a valid Hawaii Motor Vehicle Sales License or be able to obtain one.
• Must have a current driver’s license and an acceptable motor vehicle abstract2.

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Position: Business Development Center Sales Associate

Full-Time

Location: JN Group

Position Summary: The Business Development Center Sales Associate (“BDC Sales Associate”) is
responsible for,
• Helping us to discover new and innovating ways to develop relationships with new clients to
drive them into the Dealership and retain existing clients by utilizing both phone and internet
strategies;
• Operating as an incoming and outgoing call and email center with the incentives of making sales
appointments;
• Other job duties as assigned

Minimum Requirements: Must have high school diploma or general education degree (GED)
equivalent; Exceptional customer service and communication, verbal and written, skills; Either
one (1) year experience in sales or front-line customer service position or automotive dealership
client-facing position; or equivalent combination of education and experience; Must have
proficient computer skills; Must have a working knowledge of the following applications, but
not limited to: CRM web based programs, Microsoft Office – Word and Excel; Must have a
valid Hawaii Motor Vehicle Sales License or able to obtain one.

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Position: Service Technician

Full-Time

Location: JN Group

Position Summary: The Service Technicians are responsible for,

• Examining vehicles, compiling estimates of repair costs, and securing customers approval to perform repairs;
• Repairing, overhauling, and adjusting automobile brake systems;
• Using electronic test equipment to locate and correct malfunctions in the fuel, ignition, and emissions control systems;
• Repairing and replacing defective ball joint suspensions, brake shoes and wheel bearings;
• Inspecting and testing new vehicles for damage, then recording findings so that necessary repairs can be made;
• Aligning and repairing wheels, axels, frames, torsion bars, and steering mechanisms of automobiles, using special alignment equipment and wheel-balancing machines;
• Tuning automobile engines to ensure proper and efficient functioning. Repairing, installing, and adjusting hydraulic and electromagnetic automatic lift mechanisms used to raise and lower automobile windows, seats, and tops;
• Installing and repairing air conditioners, and service components such as compressors, condensers, and controls;
• Repairing and rebuilding of clutch systems. Removing and replacing automobile defective mufflers and tailpipes;
• Accurately diagnosing, servicing, and repairing vehicles;
• Documenting notes and recommendations on the repair order;
• Inspecting vehicles and advising Service Consultant of any areas of concern so customers are informed;
• Ensuring work is completed accurately and done safely;
• Maintaining and exceeding minimum shop production standards;
• Attending all required factory training and obtaining all required certifications;
• Other job duties as assigned.
Minimum Requirements: Must have high school diploma or general education degree (GED) equivalent; Mechanical Aptitude is required; Knowledge of different engines, components and systems; Experience in manual dexterity, able to operate, understand, and is comfortable with a wide variety of hand tools and equipment; Problem solving skills and customer service experience; Must have valid Driver’s license and an acceptable abstract; Possession of a valid and current Safety Inspector license desirable; ASE certification’s preferred.

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Parts Shipping and Receiving for Porsche Hawaii

JN Group Inc. dba; Porsche Hawaii is now hiring for a Parts Shipping/ Receiving position. Responsible for assisting in a variety of warehouse duties related to shipping, receiving, fulfilling purchase orders, processing merchandises, delivering parts as needed, organizing and cleaning the warehouse.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Count or measure items in incoming and outgoing shipments to verify information against bills of lading, invoices, orders, and other records.
• Prepare items for shipping.
• Ensure all hazardous material is handled in compliance with U.S. Department of Transportation regulations and guidelines.
• Ensure that outgoing shipments meet specifications.
• Determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
• Unpack and examine incoming shipments, claim damaged items, record shortages, and correspond with shipper to rectify damages and shortages.
• Identify, investigate, and resolve any discrepancies in shipments and/or bin locations.
• Stock incoming parts shipments and customer returns.
• Log, tag, and store special order, back order, and warranty parts.
• Ensure that all parts are clearly identified and adequately protected against rust or other damage.
• Fill parts ordered from stock and delivers them to the designated in-house area.
• Ensure that all items leaving the warehouse are recorded on parts documents or other control documents and are signed for by authorized persons.
• Help assist in pulling parts to be delivered to technicians and to retail.
• Dispose of unwanted boxes.
• Maintain inventory of shipping materials and supplies.
• Operate hand truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area.
• Operate company vehicles to make pick-ups and deliveries as required.
• Other duties assigned by manager.

EDUCATION and/or EXPERIENCE

• Must have high school diploma or general education degree (GED) equivalent.
• Must have valid Driver’s license and an acceptable motor vehicle abstract2.
• Forklift certified a plus.
• Must be able to lift, carry, and move 25 lbs. plus, if necessary.
• Dealership experience preferred but not necessary.

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Jaguar/Land Rover Service Technicians (Level 2-4)

Are you intermediate or advanced skills certified (Level 2-4) Jaguar/Land Rover Technician? Are you looking to join a dynamic team, representing a world-class automotive brand? Your skills can take you anywhere in the world. Wherever you live on the globe we would like to meet you and share more about our Team. JN Group Velocity Honolulu invites you to work at Jaguar Land Rover, Honolulu’s destination for various exclusive and luxury automobiles.

Job Roles and Responsibilities:
• Inspect, diagnose and repair vehicles.
• Create a work order and perform repairs after receiving the customer’s approval of the repair order.
• Maintain and grow customer satisfaction.
• Meet productivity and efficiency goals.
• Maintaining and exceeding minimum shop production standards.
• Ensuring work is completed accurately and done safely.
• Performs other duties and tasks as assigned or required.

Qualifications:
• ASE Certified
• Minimum 1 year previous experience with proven efficiency and productivity. Will also consider Technical or other relevant educational program graduates.

Benefits:
• Technician Health Care Package: Zero-cost health and dental plan for the individual employee, and a 50% match towards the cost of dependents. Automotive Technicians are the only category of employees in our company that receives this benefit.
• Depending on experience, upon employment receive $2,000 for tool allowance or relocation costs or a combination of both, or up to $3,500 as a signing bonus. For certain factory level certifications for certain brands, this signing bonus can be up to $10,000. This is subject to other terms and conditions including remaining a full time employee in good standing for over two years.
• 401k with competitive company match.
• Excellent work environment, facilities and Team culture.
• Convenient location.
• Participation in factory-sponsored training, depending on experience level and brand.
• Competitive employee prices on vehicle purchases for brands we represent, and Pacific Harley Davidson apparel and accessories.
• Advancement opportunity based on performance, initiative and availability of positions.
• Company Profit Sharing.

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Accounting/Inventory Clerk

The Accounting/Inventory Clerk is responsible for,
• Assigning stock numbers to incoming new and used vehicles and input information in the system;
• Preparing stock number tags, vehicle addendum stickers, and vehicle log for port inspector;
• Matching purchase logs with existing inventory paperwork, ensuring all vehicles are received;
• Posting vehicle invoices in Accounting when vehicle arrives at dealership;
• Maintaining and filing all factory invoices and preparing inventory jackets;
• Reconciling VMS balances to Accounting balances weekly;
• Preparing weekly reports for General Managers and Sales Managers relating to inventory balances and units;
• Performing inventory investigations as needed to reconcile item variances;
• Reconciling monthly physical inventory to VMS and accounting reports;
• Recording entries for inventory transfers between stores and departments;
• Retrieving all incoming messages and bulletins from the manufacturers and distributing to appropriate managers;
• Updating VMS balances daily for all reconditioning done to vehicles;
• Reconciling accounting inventory schedules monthly;
• Other duties assigned.

EDUCATION and/or EXPERIENCE

• A degree in accounting (associate or business school) preferred.
• Minimum one year of accounting-related experience.
• A combination of work experience and related accredited trade, college, vocational training schools in accounting a plus.
• Must be detail-oriented.
• Strong clerical skills to help with organization and recording responsibilities.
• Ability to work on a deadline.
• Must be able to operate 10 key accurately and by touch.
• Must have proficient computer skills. Must have a working knowledge of the following applications, but not limited to:
• Microsoft Office – Word and Excel
• Any operating or accounting software
• Good communication, verbal and written skills.

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Position: Service Technician

Full-Time

Location: Cycle City Hawaii

Position Summary: The Service Technicians are responsible for,
• Examining vehicles, compiling estimates of repair costs, and securing customers approval to
perform repairs;

• Responsible to picking up repair orders from dispatcher and take to work location;
• Performing work as outlined on repair order with efficiency and accuracy in accordance with
dealership and factory standards;
• Diagnosing cause of any malfunction and performing repair according to dealership and/or
manufacturer standards;
• Diagnosing and repair vehicles including engine, transmission, electrical, steering, suspension,
braking, etc. to specification;
• Identifying information by categorizing, estimating, recognizing differences or similarities, and
detecting changes in circumstances or events;
• Servicing repairing and adjusting and test machines, devices, moving parts, and equipment;
• Inspecting and testing new vehicles for damage, then record findings so that necessary repairs
can be made;
• Road-testing vehicles when required or refer to the test-technician, keeping in mind that
customer’s vehicles should not be used for personal errands;
• Controlling machines and processes, including use of electronic calibration devices, use of
engine diagnostic equipment and operation of vehicle engine electrical system test equipment,
and any related operations;
• Operating various tools, including electrical or electronic equipment, hand or power tools, and
pneumatic tools and welding equipment;
• Using electronic test equipment to locate and correct malfunctions in fuel, ignition, and
emissions control systems;
• Repairing and rebuild clutch systems;
• Repairing, replacing and adjusting defective carburetor parts, gasoline filters and exhaust;
• Documenting work performed as instructed by management (ie. Computer notes, MPVI
worksheet);
• Communicating with supervising staff and Parts Consultant to obtain needed parts as instructed
by management;
• Other duties assigned.

Minimum Requirements: Must have high school diploma or general education degree (GED) equivalent; Must have a current driver’s license and an acceptable motor vehicle abstract; Must have motorcycle endorsement; Must have proficient computer skills; Must have Knowledge of different engines, components & systems; Experience in manual dexterity, able to operate, understand and is comfortable with a wide variety of hand tools and equipment preferred; Motorcycle riding experience preferred; Possession of a valid and current Safety Inspector’s License is a plus. State of Hawaii Motorcycle License is a plus; Mechanical Aptitude is required; Knowledge of different engines, components and systems; Experience in manual dexterity, able to operate, understand, and is comfortable with a wide variety of hand tools and equipment; Problem solving skills and customer service experience; Must have valid Driver’s license and an acceptable abstract; Possession of a valid and current Safety Inspector license a plus; Brand Certifications Preferred.

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Retail Sales Associate

Cycle City Ltd. is now hiring for Sales Associates at our Harley Davidson Retail Locations in Waikiki and our Cycle City Hawaii location on Puuloa Rd.
We are looking for those that have previous retail sales experience who will provide excellent customer service to our customers.
The Sales Associate is responsible for,
• Maintaining customer service, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all company policy/store standards;
• Sincerely greeting every guest as they enter the store/dealership and offering them assistance;
• Ensuring each customer receives outstanding service by mystery shop standards;
• Maintaining awareness of all promotions and advertisements;
• Executing the daily operational, day-to-day goals and priorities assigned by store management;
• Recommending, selecting, assisting, locating or obtaining merchandise based on the customer’s needs and desires;
• Assisting in the training and development of peers;
• Upholding merchandising and store cleanliness standards;
• Participating in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized;
• Being responsive of safety issues;
• Being conscious of shoplifting activity and watching for and recognizing security risks and thefts, and know how to prevent or handle these situations;
• Aiding customers in locating merchandising in the store as well as, processing special orders, if applicable;
• Answering customers’ questions and provide information on procedures and policies;
• Other job duties as assigned.
Minimum Requirements: Must have a high school diploma or general education degree (GED) equivalent. Must have either one-year certificate from college or technical school; or one year experience in sales or front-line customer service position; or equivalent combination of education and experience. Must be able to work flexible hours including weekends and holidays to meet the needs of the business. Must be punctual with the ability to perform multiple tasks in a fast paced environment; Computer experience preferred; Customer service experience, a must. Must be a strong team player yet still able to work independently with minimal supervision. Must have excellent communication skills, exceptional organizational ability, pays high attention to detail, and ability to multi-task.

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Cycle City Ltd. – Waikoloa, HI

Cycle City Ltd. is now hiring for Sales Associates at our Kona Harley Davidson Retail Location in Waikoloa.
We are looking for those that have previous retail sales experience who will provide excellent customer service to our customers.
The Sales Associate is responsible for,
• Maintaining customer service, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all company policy/store standards;
• Sincerely greeting every guest as they enter the store/dealership and offering them assistance;
• Ensuring each customer receives outstanding service by mystery shop standards;
• Maintaining awareness of all promotions and advertisements;
• Executing the daily operational, day-to-day goals and priorities assigned by store management;
• Recommending, selecting, assisting, locating or obtaining merchandise based on the customer’s needs and desires;
• Assisting in the training and development of peers;
• Upholding merchandising and store cleanliness standards;
• Participating in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized;
• Being responsive of safety issues;
• Being conscious of shoplifting activity and watching for and recognizing security risks and thefts, and know how to prevent or handle these situations;
• Aiding customers in locating merchandising in the store as well as, processing special orders, if applicable;
• Answering customers’ questions and provide information on procedures and policies;
• Other job duties as assigned.
Minimum Requirements: Must have a high school diploma or general education degree (GED) equivalent. Must have either one-year certificate from college or technical school; or one year experience in sales or front-line customer service position; or equivalent combination of education and experience. Must be able to work flexible hours including weekends and holidays to meet the needs of the business. Must be punctual with the ability to perform multiple tasks in a fast paced environment; Computer experience preferred; Customer service experience, a must. Must be a strong team player yet still able to work independently with minimal supervision. Must have excellent communication skills, exceptional organizational ability, pays high attention to detail, and ability to multi-task.
If you are interested in this position please provide your information through Indeed. Please attach a resume when prompted.

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Retail Sales Associate at Velocity Moto

Velocity Moto is looking for quality sales associates for its Ala Moana location. Velocity Moto provides motorcycle gear and apparel for the rider and riding enthusiast.

• Qualified candidates must possess passion for great customer service.
• Quality of character, positivity, trustworthiness and a make it happen attitude are required.
• It is not necessary to be an active motorcycle rider, but an appreciation for the riding lifestyle is preferable.
• The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.
• Sincerely greet every guest as they enter the dealership/store and offering them assistance.
• Ensure each customer receives outstanding service by mystery shop standards.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
• Recommend, select, and assist in locating or obtaining merchandise based on the customer’s needs and desires.
• Assist in the training and development of peers
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsive of safety issues.
• Conscious of shoplifting activity. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Aid customers in locating merchandising in-store as well as, processing special orders, if applicable.
• Answer customers’ questions and provide information on procedures and policies
• Other job duties as assigned.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) equivalent.
• Must be able to work and willingness to work flexible hours including weekends and holidays to meet the needs of the business.
• Have knowledge of basic related products along with a willingness to learn.
• Excellent customer service skills.
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations.
• Be a fast learner, cheerful, with a positive attitude.
• Knowledge of retail computer systems, a plus.
• A commitment to service excellence and customer satisfaction.
• A strong team player yet still able to work independently with minimal supervision.
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task.

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Service Consultant

Cycle City Hawaii is currently hiring for Service Consultant positions.

Service Consultants are responsible for:

• Must always be accountable of errors and actions;
• Maintaining Customer Satisfaction Index (CSI) rating at least comparable to that of the manufacturer, region, and national standards;
• Establishing and maintaining good working relationships with customers to encourage repeat and referral business;
• Greeting customers immediately in a prompt and courteous manner;
• Communicating with service customers to determine the nature of the mechanical problem(s);
• Obtaining and verifying customer and vehicle data, address, home phone number, cell number, email addresses and any discounts if applicable;
• Advising customers on the care of their motorcycle and the value of maintaining their vehicles in accordance with manufacturer’s specifications, using maintenance menus (if applicable);
• Promoting the sale of labor, parts and accessories without losing sight of the fact that you are to be an advisor to the customer;
• If additional work is needed, explaining the details to the customer, including the additional cost and time consideration;
• Obtaining customer’s signature on repair order; provide customer with copy;
• Following up on progress of each repair order daily. Contact customers by telephone regarding any changes in the estimate or time promised. Record any changes on repair order in approved fashion;
• Delivering Motorcycle to customer and answer any questions;
• Listening to customer’s needs and concerns;
• Assisting with handling customer complaints and or misunderstandings with courtesy, tact and in a manner that is consistent with company policies and goals;
• Estimating costs and completion times at point of sale. Clearly communicate them to customer;
• Explaining work and cost on the Repair Order to the customer and address any concerns and answer any questions they might have before sending them to the Cashier;
• Confirming that the customer is satisfied with the work performed and thank them for their business before releasing their vehicle;
• Maintaining a dealership-prescribed standard for “hours per customer repair order written;”
• Scheduling service appointments;
• Other job duties as assigned.

Minimum Requirements: Must have a high school diploma or general education degree (GED) equivalent. Must have at least 2 years related experience and/or training, or equivalent combination of education and experience. Sales experience preferred. Must have general knowledge of vehicle mechanical operations. One year experience in sales or front-line customer service position or equivalent combination of education and experience preferred.
Must have the ability to operate heavy-weight motorcycles (approx. 800 lbs.) and drive them around the facility. Must have the ability to use a computer workstation including keyboard, mouse, and printer, fax and credit card machine, and internal phone systems. Must have a current driver’s license and an acceptable motor vehicle abstract2. Must have a motorcycle endorsement3. Must have motorcycle riding experience.

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Lot Technicians

Cycle City Hawaii is hiring for Lot Technician positions.
.
The Lot Technicians are responsible for,
• Moving bikes into the proper locations throughout the Service and Sales Department, Warehouse and Dealership;
• Providing direct “hands-on” assistance and support to the Service and Sales Manager and any designated employee to enhance the efficiency and flow of work to the Service Technicians;
• Providing assistance to the Business Office, including runs to the Department of Motor Vehicle (DMV), bank and Satellite City Hall;
• Obtaining and delivering parts and tools to the Service Technicians in a timely manner to enhance the efficiency and productivity of the service operation;
• Providing assistance and support to the Service and Sales Department in the maintenance of the Service Department, to include such additional duties as cleaning and assisting in the organization of the Service Department;
• Supporting and maintain a high degree of accuracy, completeness, and timeliness for all parts and repair assistance in support of the Service Technicians, Service Consultants, and Service Managers;
• Coordinating closely with the Parts/Service Liaison to include serving as a Parts Runner for the Service Department as required, to ensure a smooth flow of parts availability to Service Technicians;
• Assisting in the pre-staging of Repair Work and assist in checking in all internal and external customer motorcycles;
• Delivering and picking up vehicles, and/or supplies and parts as required;
• Making sure that all vehicles that get serviced are washed before the customer picks it up;
• Providing assistance with special events set-up;
• Always maintaining a safe environment;
• Detailing motorcycles as needed;
• Other job duties as assigned.
Minimum Requirements: Must have high school diploma or general education degree (GED) equivalent; One year experience as a Lot Technician or Driver preferred, but not required; must have current valid motorcycle driver’s license and a current regular motor vehicle drivers license. Must have an acceptable abstract. Motorcycle riding experience preferred. Must have the ability to operate heavy weight motorcycles (approx. 800 lbs.) and drive them around the facility. Fork Lift experience required onsite training available.

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Parts Consultant

Cycle City Hawaii is now hiring for Parts Consultants.
The Parts Consultant is responsible for,
• Taking customers’ orders by listening to and clarifying requests; identifying motorcycle parts; offering and explaining alternative solutions;
• Completing sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts;
• Maintaining parts inventory by verifying supplies; placing orders when order-points are reached;
• Receiving pre authorized returned items by manager and inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to supplier;
• Maintaining safe and secure environment by following safety and security standards and procedures; complying with codes.
• Updating job knowledge by participating in educational opportunities; reading about new products;
• Accomplishing organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
• Providing high level of customer satisfaction;
• Being friendly, professional, and efficient when working with all customers, both on the phone and in person;
• Providing the same high level of service to the other dealership departments as is given to other customers;
• Issuing credit for parts returned, ensuring that original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager;
• Other job duties as assigned.
Minimum Requirements: Must have a high school diploma or GED equivalent. Must have one year related experience and/or training; or equivalent combination of education and experience. One year of experience in a motorcycle parts department and one year of sales experience preferred. Must have the ability to work well with the public, sometimes with several customers at a time.

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