Careers

Position:

Brand Specialists

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our guests. If you feel that your skills would be a valuable asset to our clientele, then we want to get to know you!

The Brand Specialist is directly responsible for selling new and used vehicles at dealership gross profit, volume, and customer satisfaction standards. The Brand Specialist is expected to uphold the highest ethical and professional standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Sell a minimum number of vehicles, based on goals and objectives defined by the sales manager.
• Determine each customer’s vehicle needs by asking questions and listening intently, responding to inquiries in a timely fashion and answering inquiries on available stock and product information.
• Treat every individual calling or visiting as a buyer.
• Demonstrate knowledge of how to stay off price and focus on value.
• Know and understand equity and values and be able to explain depreciation to the customer.
• Exhibit knowledge of how to overcome objections and close the sale.
• Keep abreast of incoming vehicle inventory and test drive them to increase familiarity.
• Understand the terminology of the automobile business and keep abreast of technological changes in the product.
• Follow up on a consistent basis to make sure prospects are sufficiently informed of our inventory, services, and current offers.
• Schedule appointments with interested buyers for test drives and delivery of vehicles.
• Demonstrate working knowledge of leasing and financing.
• Disclose terms of sales with consumers and review sales with dealership management.
• Prepare sold vehicles for customer delivery prior to customer arrival, ensuring that the customer.

EDUCATION and/or EXPERIENCE

• Must have a high school diploma or general education degree (GED) equivalent.
• Must have exceptional customer service and strong communication, verbal and written, skills in order to work most effectively with customers on the phone or email communications.
• Must have one (1) year experience in sales or front-line customer service position or automotive dealership client-facing position.
• Must be Internet savvy, have proficient computer skills. A working knowledge of the following applications, but not limited to:
• ADP
• CRM web-based programs

• Microsoft Office – Word and Excel * Able to meet deadlines, process all work accurately and       respond to changing priorities.
• Must have a valid Hawaii Motor Vehicle Sales License or be able to obtain one.
• Must have a current Driver license and an acceptable motor vehicle abstract.

Job Type: Full-time: Compensation: $2,000.00 per month draw against commissions.

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Position:

Business Development Center Sales Associates (“BDC Sales Associate”) located at Cycle City Hawaii.

Business Development Center Sales Associates (“BDC Sales Associate”) are responsible for generating new prospects at every customer touch-point via internet, phone, or in-person. A BDC Sales Associate will help us to discover new and innovating ways to develop relationships with new clients to drive them into the Dealership and retain existing clients by utilizing both phone and internet strategies. The Business Development Center will operate as an incoming and outgoing call and email center with the incentives of making sales appointments for all our dealerships.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Communicates effectively with internet clients and prospects by phone, e-mail, or in person and sets appointments for proper vehicle demonstration.
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
• To be fully knowledgeable of all dealership products and services including but not limited to inventory, pricing, incentive programs, and financing options.
• Directs customers to product information resources, including those available on the internet.
• Assists customers in selecting a vehicle via the internet, email, and or phone conversations.
• Negotiate price when needed.
• Understands the psychology of internet customers and works with them accordingly to help them with their decision and sets an appointment for proper vehicle demonstration.
• Research auto-buying services on the internet and acts as liaison with any services the dealership uses to promote its site or advertise.
• Keeps abreast of new products, features, accessories, etc., and their benefits for our clients.
• Engage customers via Best Practices call guides, email templates, and other tools.
• Responds to email inquiries immediately. Delivers messages intended for other departments promptly. Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all internet sales inquiries personally.
• Maintains an ongoing customer database to capture repeat business.
• Accurately records all customer leads, notations, and comments by using ADP, DMS and CRM.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Track follow up and appointments and runs reports for the department.
• Attends product and sales training as requested by Sales Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working evenings, holidays, and weekend hours will be required.

EDUCATION and/or EXPERIENCE

• Must have a high school diploma or equivalent.
• Exceptional customer service and communication, verbal and written skills.
• Must have either one (1) year experience in sales or front-line customer service position or automotive dealership client-facing position, or equivalent combination of education and experience.
• Must have proficient computer skills. Must have a working knowledge of the following applications, but not limited to:
• ADP
• CRM web-based programs
• Microsoft Office – Word and Excel * Must be able to obtain a valid Hawaii Motor Vehicle Sales License

Job Type: Full-time: Compensation: $14.00 – $15.00 hourly plus commissions.

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Position:

Service Technicians

All locations are hiring entry-level, intermediate, and advanced skills Automotive Service Technicians.  

Are you an entry-level, intermediate or advanced skills automotive, or powersports / motorcycle technician?? Are you looking to join a dynamic team, representing world-class automotive and powersports brands? Do you currently live on Oahu, on one of the Neighbor Islands, or in the ‘Mainland’ USA? We would like to meet you and share more about our Team.

If you live on Oahu or are planning to visit, we welcome you to visit with us to meet our Team and experience our world-class sales and service facilities. Depending on experience and brand, we will consider you for hire if you are not currently residing in Hawaii.

Benefits:

• Technician Health Care Package: Zero-cost health and dental plan for the individual employee, and dependents. Automotive Technicians are the only category of employees in our company that receives this benefit.
• 401k with competitive company match.
• Excellent work environment, facilities, and Team culture.
• Convenient location.
• Participation in factory-sponsored training, depending on experience level and brand.
• Competitive employee prices on vehicle purchases for brands we represent, and Pacific Harley Davidson apparel and accessories.
• Advancement opportunity based on performance, initiative, and availability of positions.
• Company Profit Sharing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Inspect, diagnose and repair vehicles. Create a work order and perform repairs after receiving the customer’s approval of the repair order.
• Maintain and grow customer satisfaction.
• Meet productivity and efficiency goals.
• Maintaining and exceeding minimum shop production standards.
• Ensuring work is completed accurately and done safely.
• Performs other duties and tasks as assigned or required.

EDUCATION and/or EXPERIENCE

• ASE Certified a plus
• Minimum 1-year previous experience with proven efficiency and productivity. Will also consider Technical or other relevant educational program graduates.

Job Type: Full-time: Compensation: $17.00 – $40.00 per hour (dependent on Technician level and experience).

Apply Now

Position:

Service Lot Technicians

Locations; Porsche Hawaii and Velocity Honolulu

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Moving and cleaning vehicles for the dealership.
• Providing direct “hands-on” assisting and supporting the department to enhance the efficiency and flow of work to the Department.
• Consistently engaging with fellow team members and management to foster successful working relationships with all internal and external customers.
• Ensuring inventory is properly merchandised, cleaned and displayed for maximum customer appeal in accordance with dealership display standards.
• Completing multi-point inspection on arriving inventory to include fuel level, safety features, drivability test and proper display of all company and state disclosures.
• Ensuring vehicles are inspected on a regular basis for mechanical, drivability or cosmetic concerns.
• Ensuring that all vehicle keys are returned to the appropriate location.
• Inspecting vehicles ensures cleanliness before delivery to the customer.
• Replenishing vehicles fluids as needed and performing minor vehicle assistance.
• Maintaining supplies inventory.
• Keeping a neat and orderly lot, moving cars as directed by the managers.
• Running errands to pick up and/or deliver items as requested.
• Other job duties as assigned.

EDUCATION and/or EXPERIENCE

• Must have a high school diploma or general education degree (GED) equivalent. 
• One year’s experience as a Lot Technician or Driver preferred, but not required. 
• Must have valid Driver license and an acceptable abstract.
• Must be able to drive manual transmission vehicles.

Job Type: Full-time: Compensation: $15.00 – $18.00 hourly.

Apply Now

Cycle City Ltd Positions:

 Retail Sales Associates at our Harley Davidson Retail Shops. 

• • The Hilton Hawaiian Village
  • Royal Hawaiian Shopping Center
  • International Marketplace 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Providing excellent customer service, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all company policy/store standards.
• Sincerely greet every guest as they enter the store and offer them assistance.
• Receiving payment by cash, check, credit cards, vouchers, or automatic debits.
• Issuing receipts, refunds, credits, or change due to customers.
• Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establishing or identifying prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Computing and recording totals of transactions.
• Maintaining awareness of all promotions and advertisements.
• Assisting in the training and development of peers.
• Upholding merchandising and store cleanliness standards.
• Executing the daily operational, day-to-day goals and priorities assigned by store management.
• Participating in the processing of new shipments and helping the team to keep the receiving and back stock area clean and organized.
• Conscious of shoplifting activity. Watching for and recognizing security risks and thefts and knowing how to prevent or handle these situations.
• Accurately and efficiently completing all sales transactions and maintaining proper cash and media accountabilities at POS registers.
• Communicating customer requests to management.
• Other job duties as assigned.

EDUCATION and/or EXPERIENCE

• Must have a high school diploma or general education degree (GED) equivalent.
• Must be punctual with the ability to perform multiple tasks in a fast-paced environment; Computer experience preferred. 
• Customer service experience preferred.

Job Type: Full-time/Part-time: Compensation: $14.00 to 16.00 hourly.

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Motorcycle/ Powersports Technicians: Cycle City Hawaii location

Are you an intermediate or advanced skills motorcycle or powersports technician? We are looking for Technicians experienced in Harley Davidson, Ducati, KTM and Watercraft.

Benefits:

• Technician Health Care Package: Zero-cost health and dental plan for the individual employee, and family. Automotive Technicians are the only category of employees in our company that receives this benefit.
• Depending on experience and location upon employment may be eligible to receive a signing bonus. This is subject to other terms and conditions including remaining a full-time employee in good standing for over two years.
• 401k with competitive company match.
• Excellent work environment, facilities and Team culture.
• Convenient locations.
• Participation in factory-sponsored training, depending on experience level and brand.
• Competitive employee prices on vehicle purchases for brands we represent, and Pacific Harley Davidson apparel and accessories.
• Advancement opportunity based on performance, initiative, and availability of positions.
• Company Profit Sharing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Inspect, diagnose, and repair motorcycles.
• Create a work order and perform repairs after receiving the customer’s approval of the repair order.
• Maintain and grow customer satisfaction.
• Meet productivity and efficiency goals.
• Maintaining and exceeding minimum shop production standards.
• Ensuring work is completed accurately and done safely.
• Performs other duties and tasks as assigned or required.

Job Type: Full-time: Compensation: $18.00 – $40.00 hourly (range is based on Motorcycle/Technician level & experience).

Apply Now

Motorcycle/Powersports Technicians: Cycle City Maui location

Are you an intermediate or advanced skills motorcycle or powersports technician? We are looking for Technicians experienced in Harley Davidson, Ducati, KTM and Watercraft.

Benefits:

• Technician Health Care Package: Zero-cost health and dental plan for the individual employee, and family. Automotive Technicians are the only category of employees in our company that receives this benefit.
• Depending on experience and location upon employment may be eligible to receive a signing bonus. This is subject to other terms and conditions including remaining a full-time employee in good standing for over two years.
• 401k with competitive company match.
• Excellent work environment, facilities and Team culture.
• Convenient locations.
• Participation in factory-sponsored training, depending on experience level and brand.
• Competitive employee prices on vehicle purchases for brands we represent, and Pacific Harley Davidson apparel and accessories.
• Advancement opportunity based on performance, initiative and availability of positions.
• Company Profit Sharing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Inspect, diagnose and repair motorcycles.
• Create a work order and perform repairs after receiving the customer’s approval of the repair order.
• Maintain and grow customer satisfaction.
• Meet productivity and efficiency goals.
• Maintaining and exceeding minimum shop production standards.
• Ensuring work is completed accurately and done safely.
• Performs other duties and tasks as assigned or required.

EDUCATION and/or EXPERIENCE:

Minimum 1-year previous experience with proven efficiency and productivity. Will also consider Technical or other relevant educational program graduates.

Job Type: Full-time Compensation: $22.00 to $24.00 hourly (range is based on Motorcycle/Technician level & experience).

Apply Now

Lot Technician positions for Service and Sales Department: Cycle City Hawaii 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Moving bikes into the proper locations throughout the Service and Sales Department, Warehouse and Dealership.
• Providing direct “hands-on” assistance and support to the Service and Sales Manager and any designated employee to enhance the efficiency and flow of work to the Service Technicians.
• Providing assistance to the Business Office, including runs to the Department of Motor Vehicle (DMV), bank and Satellite City Hall.
• Obtaining and delivering parts and tools to the Service Technicians in a timely manner to enhance the efficiency and productivity of the service operation.
• Providing assistance and support to the Service and Sales Department in the maintenance of the Service Department, to include such additional duties as cleaning and assisting in the organization of the Service Department.
• Supporting and maintaining a high degree of accuracy, completeness, and timeliness for all parts and repair assistance in support of the Service Technicians, Service Consultants, and Service Managers.
• Coordinating closely with the Parts/Service Liaison to include serving as a Parts Runner for the Service Department as required, to ensure a smooth flow of parts availability to Service Technicians.
• Assisting in the pre-staging of Repair Work and assisting in checking in all internal and external customer motorcycles.
• Delivering and picking up vehicles, and/or supplies and parts as required.
• Making sure that all vehicles that get serviced are washed before the customer picks it up;
• Providing assistance with special events set-up.
• Always maintaining a safe environment.
• Detailing motorcycles as needed.
• Other job duties as assigned.

EDUCATION and/or EXPERIENCE:

• Must have High school diploma or general education degree (GED) equivalent. 
• One year experience as a Lot Technician or Driver preferred, but not required.
• Must have a current valid motor vehicle Driver license. 
•  Must have motorcycle Driver’s license (for Service Lot Technician position)
• Must have an acceptable abstract. 
• Motorcycle riding experience preferred. Must have the ability to operate heavy weight motorcycles (approx. 800 lbs.) and drive them around the facility. (for Service Lot Technician position)
• Forklift experience a plus 

Job Type: Full-time: Compensation $15.00 – $24.00 per hour (range varies based on experience and department).

Apply Now