I’ve serviced cars in many Porsche dealerships around the mainland U.S. for years. This store was by the far the friendliest and most fair. When it comes down to their customers, they go out of their way to accommodate and help in every which way possible. My advisor was Errol Chavez and he is TOP NOTCH!

What a great experience! I reached out to the dealership with a few questions about a vehicle I saw online, and the communication was quick and incredibly helpful. At no point did I feel pressured to make a purchase, which made the whole process comfortable and stress-free. I originally set an appointment but had to make a last-minute change—thankfully, the team was super accommodating and quickly adjusted to fit my schedule. The vehicle itself exceeded my expectations, and Ajay was fantastic. He knew the car inside and out, and his knowledge and approach made me feel completely at ease ... Read More

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Google - Apr 22, 2025

What a great experience! I reached out to the dealership with a few questions about a vehicle I saw online, and the communication was quick and incredibly helpful. At no point did I feel pressured to make a purchase, which made the whole process comfortable and stress-free. I originally set an appointment but had to make a last-minute change—thankfully, the team was super accommodating and quickly adjusted to fit my schedule. The vehicle itself exceeded my expectations, and Ajay was fantastic. He knew the car inside and out, and his knowledge and approach made me feel completely at ease throughout the process. I would absolutely recommend this dealership to others and wouldn’t hesitate to send friends or family their way

Brought in my 911 for service and was greeted by my service advisor Justin Uchida. Excellent service, up front and kept me updated throughout the day. Top notch service!!

New location. Google Maps needs to refine directions to parking lot and service area

Ajay really took care of me. Made the buying process smooth and went the extra mile.

I'm sure Porsche dealerships around the world are all amazing places, and Porsche Hawaii is no exception. The level of professionalism & customer service at this facility are a breath of fresh air in the world of car dealerships. Of course, you don't just buy a car here..you buy a Porsche...! Fantastic place & people!

Top Notch

For the service department: after reading some of the one star reviews I was worried to say they least and have never brought a car to the dealer for work. But after 2 days and what I considered a fair bill my 911 top was back in business. Only thing I could have asked for was for the entire back to be put back together, but can do myself in 5 minutes. They even noticed something very small that needed repair and ordered that for me. Thanks guys will return for sure. Happy customer!

The Porsche waiting list is a drag, but I guess that's what you gotta do to get the classic 911!

Had good experience with Ash buying CPO Porsche, but bad experience with service department. Service department did incorrect 4 wheel alignment for pre-sale. I had to have alignment fixed by another Porsche dealer for $700. Called service department about problem, but they wouldn’t admit. They were also reluctant to release service records (I got some; not all). Felt like they were hiding their mistakes.

Porsche Hawaii was very responsive to my inquiries. The personnel are very knowledgeable and personable.

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Visited from New Zealand, the staff was so friendly and approachable even when they knew we were not buying prospects a great conversation was had by all 👍👍👍

My wife's new 2023 Macan was recently tinted at a very reputable tint shop in town and after two months of enjoying the new ride with the new tint, we just recently realized that the rear driver's side window wasn't rolling up smoothly, possibly off its track. We scheduled a service appointment at Porsche and they graciously took us within a couple of days with a loaner. Not many places have loaners available at such short notice so we jumped at the first opportunity. Robert in the service department called to say that because the door panel could'... Read More

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Google - Aug 1, 2023

My wife's new 2023 Macan was recently tinted at a very reputable tint shop in town and after two months of enjoying the new ride with the new tint, we just recently realized that the rear driver's side window wasn't rolling up smoothly, possibly off its track. We scheduled a service appointment at Porsche and they graciously took us within a couple of days with a loaner. Not many places have loaners available at such short notice so we jumped at the first opportunity. Robert in the service department called to say that because the door panel could've possibly been taken off by the tint shop, Porsche would not be honoring the warranty on the window. You could imagine how disappointed I was so I dropped the loaner off, picked up my wife's car and booked it immediately to the tint shop where we have been taking all of our vehicles to get tinted for the last 20+ years. The gentleman at the tint shop explained how they tinted my wife's car and specified that they would never take off the door panel to tint the windows since they didn't have to so I took his word for it. Honestly, I wouldn't expect the tint shop to fix the discrepancy, especially on the Porsche but I was really hoping it was a simple fix. Obviously it wasn't. So I return to Porsche already frustrated and spoke to Robert again explaining my ordeal. I really didn't want to speak to anyone but the service advisor as several other employees in the service department were trying to justify why the repair wouldn't be covered under warranty. All I wanted was someone to take a look at it as I really don't know if the tint shop took off the door panel or not. Robert was gracious enough to take my wife's car and hold it over the weekend to have it looked at the following Monday. Before lunch, I get a text with the pics of the door panel removed with obvious signs of the panel being removed before: two-way tape missing, glass off the track, missing or broken clips....man I was really disappointed of the fact that there was a strong possibility that the reputable tint shop really DID take the panel off and possibly never planned on informing me or my wife that something went wrong. This almost guaranteed that I would be out of pocket for the entire cost of the repair. Now Robert did call me when the panel was off and after discovering all the discrepancies, told the tech to fix it and put it back together. I appreciate that he took it upon himself to make the call but now I'm liable for the entire repair bill, parts and labor! Robert did us a solid by discounting the repair so it was manageable for us to accept that through no fault of our own, the window broke. Who knows if the tint shop even knew what really happened...maybe the tech was a newbie and didn't tell the boss that he messed up. Or maybe everyone knew and just didn't say anything. Whatever the case is, I walked away very satisfied with the level of customer service Robert provided to me and my wife as this is our first experience as Porsche customers. We have owned Mercedes and BMWs and the reason we left Mercedes was purely because of the lack of customer service with both the sales department and service. We went to BMW and sales and service have been stellar for the last 10 years. Trying Porsche for the first time and I gotta say, thanks to Robert in service, Porsche Hawaii has earned another customer for life (my wife lol since I still love my BMW haha).

Neat location, cool staff

Bought a used 4Runner from here in October of 2021. Probably the most honest dealership I’ve ever worked with. Wish I had came back last month to replace my car HERE instead of the other dealership I chose to work with. Will be back though for sure.

While l end up not purchasing the car, Ash Eyre was a pleasure to deal with while trying to work out a deal remotely. Easy to talk to, quick emails to respond and genuinely trying to make things work. Truly a luxury dealership experience. Thanks for your time Ash.

I’ve had a lot of cars but nothing compares with the service you receive at Porsche! They go above and beyond

Aaron, Dan , Ron and everyone else working there will make your day. Consistently above and beyond, best dealer on Island. Appreciate you guys!

Impressive Kindness!

Had to bring my car for recall. Robert provided me excellent customer service from the time I made an appointment til my car was done. My car finished sooner than the estimated length of time. Very professional, polite and knowledgeable. Having shuttle service is so convenient! Ernest Fontes was on time from drop off to p/up. Very friendly, patient and responsible driver. Over all, very satisfied with the service provided at Porsche Hawaii.

Professional & Knowledgeable salesperson. Definitely recommend you speak to Aaron. Went beyond any of my expectations. A+

Always top notch service! From Duke, Tama and service team or Ash and sales team. Regardless, they strive for excellence and believe me it's true. Serviced and purchased many pcars @POH, always easy going and friendly. Much mahalos to the whole POH team 🤙

Excellent

I was sure I spoke to your "Internet" sales person and explained what I was looking for. This was a great car just not in the price range discussed. Thanks

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Service department customer service employee very helpful. Answered all my questions and tended to my requests promptly.

Straight forward pricing and deal making. Car was detailed and waiting for me, I didnt have to wait for it to be cleaned after closing the deal. My salesperson was easy to talk to and not afraid to make a the experience lighter and more fun.

Best experience. Friendly and courteous....no formality. We are in Hawaii and this is the best approach. The Macan courtesy car while my MacanS was being service was a superb touch. A free car wash is most appreciated. This is definitely a 5 stars rating. Special mention for this achievement goes to Tama, Service Manager. Again, overall the best experience I have ever had with a car dealer, any where (US, Europe, Asia), any brand (BMW, Mercedes, Porsche, Lexus). Thank you.

Always great service. Never disappointed

Tama and Ernie were extremely thorough with diagnosing the issues with my 2011 Cayenne. After the first repair and wash, the "check engine" light turned back on, and they did not feel comfortable returning my car to me until all the issues were resolved. My car came back to me in perfect condition. Mahalo, Porsche Hawaii!

Comfortable

Ashley Eyre and Ron Kano were very helpful and knowledgeable, and also understanding, considering I was running late to my appointment to see them at Porsche Hawaii. They worked with me to get the numbers to where I wanted it to be. Thank you Ashley and Ron!

Aaron was the consummate professional, very knowledgeable, not pushy, and overall great to work with!

Porsche service in Hawai’i is the best. First I called when my Macan S overheated and I was stuck with my kids on the side of the road. Even though I am past my warranty Tama, my advisor, was calm and told which tow company to use. After I called the recommended tow company they arrived with a flat bed within 30 minutes. My car made it to Porsche after they had officially closed yet one of the service techs who was still there made sure it was parked inside for the night. The next morning Tama called with a ... Read More

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Google - Apr 6, 2021

Porsche service in Hawai’i is the best. First I called when my Macan S overheated and I was stuck with my kids on the side of the road. Even though I am past my warranty Tama, my advisor, was calm and told which tow company to use. After I called the recommended tow company they arrived with a flat bed within 30 minutes. My car made it to Porsche after they had officially closed yet one of the service techs who was still there made sure it was parked inside for the night. The next morning Tama called with a diagnosis, cost and told me it would be ready first thing the next day. And it was! Washed as well. The price was exactly what Tama quoted. No surprises. When I picked up Macan I mentioned it was my sons birthday. Another advisor said hold on, ran inside and brought out 2 Porsche Hawai’i masks for us! My son was THRILLED and he proudly sports his mask everyday at school. You all are the best. You treat your customers like family and it shows. I even spoke to Aaron - my sales rep - about upgrading to a GTS. I told him I’ll never own another car on this island other than a Porsche.

I recently visited this dealership to browse their floor selection; even though I had no intentions of purchasing anything, I was greeted with a smile and got treated with utmost respect. Their department is in immaculate condition and extremely sanitary. I highly recommend this location for any services you may require for your Porsche.

Always excellent! Bossman Ernest and Tama and everyone else are great to work with!

Good response and eager to please until the car shipped. Much less so, since.

Aaron, Dan, Gerald and Ash were spectacular in guiding us in the process of our Cayenne purchase. We could not have asked for a more clear and kind customer service process, and Aaron even offered us a courtesy ride to our place since we did not have a car to drive there (after trade-in). 6-star service; go to Porsche Hawaii for all of your Porsche needs.

If you want ‘peace of mind’ in that competent mechanics will be working on your car, Porsche Hawaii is we’re you need to take your Porsche—hands down. Face it, good mechanics are not cheap...

The dealership and service has moved to Kapiolani Blvd but *parts and Porsche Hawaii apparel* is next door to the old location inside Volvo Hawaii on Ala Moana blvd (yea, that was a bit confusing to me too).

Appreciate being able to schedule a service appointment at a time that is convenient for me. I also place a high amount of value to be able to reserve a loaner vehicle while my vehicle is being serviced. This is extremely convenient!

Top Notch Service Team - Addressed every concern diligently

We're super excited with our new ride. We love the comfort, style, and drive of the Cayenne S. Our experience with Ash Eyre was superb. Being our first Porsche buying experience, he was very patient answering all our questions, provided excellent communication throughout the process, and never rushed a sale. We are very comfortable to recommend Ash highly to all our friends and business associates

Ash was great in special ordering my 2009 Carrera. Unfortunately I had to sell it and Ash found me a buyer. See him for all your Porsche needs.

They have the best customer service by far

This is a candy store for Porsche-philes and such nice people too!

Guy at the parts counter was as respectful and courteous as can be, great customer experience!

They were very helpful and patient, they went out of their way to make sure I was able to get the car that I wanted.

Great, friendly service. Quality of work was excellent, and completed as promised.

Owning a Porsche means you are part of a family. The guys at Porsche Hawaii treat everyone like a family member. It’s truly great place to visit even if you don’t need any car service. Today they comped my safety check and a small repair on my horn switch. They get more amazing every time i go there. There is no substitute!

Friendly and thorough staff, up front explanation of service for my vehicle. Receive service on date and time agreed upon with a loaner vehicle. Dealership is immaculate, and offer good refreshments.

Thanks to Ron and Ash for getting me a fantastic deal on a absolutely flawless Macan. Their expertise and relaxed professional manor made the purchase a breeze. When you’re ready, see these guys, they get it done! Mahalo Ron and Ashe, super stoked, Robert on the NS

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Always professional, courteous and accomodating

Great purchase experience with very streamlined sales process. Very easy to purchase a car. Would definitely recommend it!

I’m always greeted with a smile and someone’s always around to help guide you to wherever u need to go

Quick and friendly service!

Great service as soon as we pulled into the parking lot. Aaron helped us and we felt like he listened and didn’t push us to purchase, which was greatly appreciated. This team is awesome and we love our new car!

Very friendly customer service.

Perfect transaction!

Great customer service!

I love the personalized service and the boutique feel of the dealership.

Tama Nino was my service advisor, and he provided excellent customer service. He took care of all my maintenance concerns for my 2006 Porsche Cayenne S. Additionally, I needed a safety inspection. The young gentleman that greets you when you pull up to the service area was very pleasant, and he was a warm person to meet and left a good first impression. At the end of the day, a technician (I think his name was L.J.) offered to install the Porsche Hawaii license plate border on the newly installed front license plate holder even though it was the end ... Read More

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Google - Jul 29, 2019

Tama Nino was my service advisor, and he provided excellent customer service. He took care of all my maintenance concerns for my 2006 Porsche Cayenne S. Additionally, I needed a safety inspection. The young gentleman that greets you when you pull up to the service area was very pleasant, and he was a warm person to meet and left a good first impression. At the end of the day, a technician (I think his name was L.J.) offered to install the Porsche Hawaii license plate border on the newly installed front license plate holder even though it was the end of the day, and the shop was technically closed - I very much appreciated him taking the time and offering to entertain my request. My overall experience was excellent! I look forward to returning for any of my maintenance issues.

Our salesperson Ash, who came very highly recommended, was very professional and knowledgeable. He made us feel very comfortable and made our first Porsche purchase an enjoyable experience. Ron was also very knowledgeable and thorough in completing the warranties and final payment process.